Proper Telephone Etiquette

The Hollywood Tower Hotel Telephone Operators have created this handbook to assist the Hotel Bellhops when using the telephone located on the lobby desk. A polite Bellhop will talk loud enough when using the telephone, in order to prevent a Hotel Guest from straining their hearing while trying to eavesdrop on the conversation. The proper Bellhop always uses appropriate facial expressions, hand gestures, body posture, and tone of voice when talking on the telephone. The Hotel Operators request that only the conversations that are printed below be used. The Hotel's Lawyers request that celebrity names (regardless whether the celebrity is dead or alive) not be mentioned, in order to avoid legal entanglements. If you have any suggestions on additional telephone conversations please contact T.J. Wollard of the Hotel Management. If you have not received a copy of The Hollywood Hotel Tower Hotel Etiquette Guide for Bellhops, please ask a Bellhop Trainer or Hotel Manager. Thank you so very much.

(Bellhop dials phone) "Is this the presidential suite?... Yes sir. The Hotel would like to apologize for the bagel incident this morning, but I think you realize just how much cream cheese and horseradish look alike"

(Bellhop answers telephone) "Hollywood Tower Hotel... Yes Ma'am that will be sent up immeadiately. And, oh yes, please let me know when your children are finished playing with the garden shears. The gardener would like them back."

(Bellhop dials telephone) "Yes Mrs. Tucker, the manager asked me to call your room to see if you received the cimplimentary fruit basket yet... It should be on your end table... Yes that is it... Oh I see, you do not consider a box of raisins to be a fruit basket. How about a box of Dates?... Hello? Hello?" (talking to yourself) "Hmmm. There must be something wrong with the phone line."

(Bellhop answers telephone) "Hollywood Tower Hotel... Ah Yes Mr. Sprout... What seems to be troubling you?... You say that the water in the swimming pool is lime green... Yes sir, certainly I can see why you would be upset! The water should never be brighter than Kelly green... Hello? Hello? We seem to be experiencing difficulties with the phone today."

(Bellhop answers telephone) "Hollywood Tower Hotel... Yes Ma'am... You say that there is a strange man in your room trying on your jewelry?... Could you describe him?... Tall,... Pale,... Strong Ching,... and short brown hair. Madame there is nothing to worry about. That is the hotel manager. He is allowed to do that... Hello? Hello? The phone system seems to be hanging up on everyone today."

(Bellhop answers telephone) "Hollywood Tower Hotel... What can I do for you sir... Well I can understand why you would be upset about finding a rabid Poodle in your room, but there is nothing to worry about... He is our hotel mascot... No, of course he does not bite. He only nibbles a little."

(Bellhop dials telephone) "Good day Mr. Rorman. I am calling you with good news. The hotel seamstress has finished shortening the sleeves to your elegant white dinner jacket... Oh I see, you did not ask for any alterations. I suppose that you did not want it to be died passionate pink either?... Hello? Hello?"

(Bellhop answers telephone) "Hollywood Tower Hotel... Ah yes, Miss Bellavia... You say that there is something stuck in your keyhole... Yes Ma'am, I will personally look into it immeadiatly."

(Bellhop answers telephone) "Hollywood Tower Hotel... Why yes she is here... but I don't think that a celebrity of her stature would have the time to talk to you... Well O.K., I'll ask her. (Speaking to a Guest in the queue) Excuse me Madame, but I have a member of your fan club who would like to speak with you. Is that all right?" (Bellhop hands phone to Guest) (Guest) "Hello... There's nobody there." (Bellhop) "Fans these days can be so fickle."

(Bellhop answers telephone) "Hollywood Tower Hotel... Oh, yes sir... (looking at a Guest while on the phone) Yes he is here... I do not know if an entertainer of his caliber would be willing to do that or not, but I will ask him (Speaking to the guest) "Excuse me sir, but the Hotel Manager would like to know if you are willing to sing and perform in the Tip Top Club this evening?" (Guest) "No. I don't think so."(Bellhop talking on the phone) "I am sorry sir, but he declined your invitation. I guess you will just have to send the bunny costume back to the shop."

(Bellhop dials telephone) "Is this room #722?... Well this is the 5:00 wake up call that you requested... Oh, I see, you wanted the wake up call for 5:00 a.m., not p.m." (Bellhop dials telephone) "Good morning Sir, this is the 9:30 (or whatever the current time is) wake up call that you requested... Oh, I see, you did not request a wake up call. Sorry for disturbing you." (Bellhop dials the phone again) "Good morning Madame, did you ask for a 9:30 wake up call?... Oh, I do appologize for disturbing your sleep. (Bellhop mutters to himself) Well, three times is the charm. (Bellhop once again dials the phone) Good morning Sir, by any chance did you request a 9:30 wake up call?... No you did not... Do you happen to know who might have?... Hello? Hello? (Bellhop mutters) I must really start writing these things down."

(Bellhop answers telephone) "Hollywood Tower Hotel... Yes Sir... No she has not checked in to her room yet. Matter of fact she is standing right here in front of me... Yes... Certainly, I will let her know. (Bellhop talking to a Guest) Madame, the train depot just called for you. I am afraid that your luggage has been lost somewhere between Cleveland and here, but they are willing to let you borrow a hand car to try to find it."

(Bellhop answers telephone) "Hollywood Tower Hotel... Yes Sir... I know how attached you were to your pet. I will ask them to keep their eyes open. (Bellhop talking to the Guests) That was the Hotel Manager. He has seemed to have misplaced his pet. If you happen to find a 14 foot python in your oom that answers to the name of Lothar, please let the front desk know."


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